Frequently Asked Questions
CAN I DO ANY POSITION? AM I SUITABLE FOR THE PROGRAM?
You can apply to do any position of which you have previous experience and the required language level. It is necessary to have some previous work experience eg as a waiter/waitress if you apply for this hospitality position in the UK. Hotel require staff with experience in most positions, however they will give you the extra training you need and enable you to develop both your skills and language ability to work competently in the UK. Everyone will be required to have a flexible and hardworking attitude towards work.
WHAT LEVEL OF ENGLISH DO I NEED?
You need to be able to speak and understand at an pre-intermediate level (Ielts 3.0) and above) If your level is below this it may be too difficult for you to understand your co-workers, manager and the customers.
WHAT DOCUMENTS DO I NEED TO APPLY FOR THE PROGRAM?
You will need the following documents:
- GO WORK & TRAVEL Application form.
- CV in English in the format that GO requires.
- 2 references, 1 must be from a former employers and the 2ndone can either be from a former employer or personal reference.
- Medical declaration form completed.
- Criminal declaration statement completed
In addition to the above you will have to attend an English interview with a GO WORK and Travel representative.
WILL I HAVE TO DO AN INTERVIEW?
80% of people have to do a telephone interview with the employer; GO will give you all the details of this before hand on an “Interview Confirmation Sheet”. Please make sure that you look at the website and location of the placement before you telephone, if you do not understand anything please ask your agent or school to explain it. There is also a list of tips on the interview confirmation sheet and you should always follow these, if you do not follow our guidelines you may not receive a placement.
WHERE WILL I LIVE?
All the positions have live - in accommodation, either on-site or nearby. Costs can vary, from £42.00 - £80.00 per week. This is taken from your training allowance. Your cost of accommodation will be confirmed on your “Work Training Contract” which is given to you before you start your placement. Normally food is also included, again this will be confirmed on your “Work Training Contract”.
WHERE WILL MY PLACEMENT BE?
Your placement could be anywhere in the UK. Many of the placements are not in large towns or cities and are in semi-rural or rural locations. You must accept the fact that you will be placed anywhere in the UK and due to the nature of the industry you cannot request a specific location. Please also note that we don’t do placements in London or large cities.
HOW MUCH IS THE TRAINING ALLOWANCE?
Most workers will be given the minimum wage which is currently £5.90 for 18 - 20 year olds, £7.38 for 21 - 24 year olds and £7.83 for 25+ years. This is taxable but you can claim tax back when you leave UK in most situations.
WHAT IS NATIONAL INSURANCE?
National Insurance is a social security tax that everyone who works must pay. You cannot claim back. You will also need to get a National insurance number and your manager will explain this to you.
DO I NEED TO PAY TAX?
Yes you will have to pay tax from your salary but in most cases you can claim it back. Please ensure that you get a P45 from your host placement at the end of your placement period and you will need to complete a P85 form.
HOW LONG IS THE HOSPITALITY TRAINING PROGRAMME?
The minimum period is 3 months and the maximum is 12 months, however you can stay longer if you wish.
CAN TWO PEOPLE APPLY TOGETHER?
You can apply as a couple and we will find you a placement and accommodation together. It does speed up obtaining a placement if you both have similar English levels and experience.
WHAT HAPPENS IF I DON’T LIKE MY PLACEMENT?
If you do not like your placement we will move you if it differs to what is explained on your “Training Contract” However this is subject to us receiving a satisfactory report from your manager and you have also put any complaint in writing via email or post.
WHAT HAPPENS IF THE HOST WORK PLACEMENT TERMINATES MY EMPLOYMENT BEFORE THE END OF MY CONTRACT DATE?
If your training is terminated because the placement no longer has space for you and it is no fault of your own, we will find you an alternative placement. However, if your placement is terminated because you haven’t performed well or you have committed a gross misconduct, we will not seek a further placement for you and you will have to return home or find your own placement. If you are not from the EU or EEA you will not be able to be placed legally and you will have no alternative but to go back to school or return home. We always get a report from the host placement to confirm the reasons why and we will show it you if you require.
WHAT ARE SOME EXAMPLES OF PLACEMENT BEING TERMINATED DUE TO “MY” FAULT?
There are many examples of where employment can be terminated or “Sacked” as it is commonly known. Here are some examples of reasons why some of our previous students have been sacked.
- Lateness for start of shift
- Incorrect uniform or poor hygiene standards
- Finishing your shift early without permission
- Being unfriendly or argumentative with colleagues or management.
- Not being flexible
- Giving away drinks to friends, this is considered to be theft.
- Telling host placement or colleagues that they are leaving before their notice period
- Being rude to customers.
- Work quality not to the standards that is expected.
- Damaging host placement property.
- Illegal conduct.
There are obviously other reasons why someone can be sacked but no host placement enjoys sacking someone and host placements normally have a good reason for doing this.
WHAT HAPPENS IF MY HOST COMPANY CHANGES MY TRAINEE POSITION?
If your host placement changes your job because they feel that you are not suitable for the original position or that there is no longer a position for you in that department due to a down turn in business you must accept this offer.
IF I WANT TO LEAVE THE PLACEMENT AND RETURN HOME OR TO MY SCHOOL WHAT MUST I DO?
You should always serve your notice to the employer as agreed on your “Work Training Contract” You should always put it in writing thanking the host placement and giving your date of leaving. You should never ever give your host work placement your finish date before this or tell any other members of staff as your host work placement may ask you to leave earlier and in this case GO will not be able to find you another placement. You should also inform GO that you are leaving and if you are going back to school you must inform the school and not arrive there without giving them at least one weeks notice.
WHAT ARE THE OTHER SERVICES PROVIDED BY "GO WORK & TRAVEL"?
We are here to help and provide a 24-hour number in case you have difficulties, feeling home sick or just would like someone to talk to: 0044 (0)1273 325 611
DO I GET A REPORT OR CERTIFICATE?
We receive a report from the host placement and if you would like a copy for your future job applications it can be sent to you. You may also obtain a certificate from Go Work and Travel.